Privacy Policy – Whale House & Whale House Magazine

• Introduction
  This Privacy Policy explains how Whale House and Whale House Magazine (“we,” “us,” or “our”) collect, use, and protect information when you visit our website, use our online store, join our mailing lists, book stays or events, or participate in our SMS messaging program.

• Information we collect
  We may collect information that you provide directly, such as your name, email address, phone number, billing address, shipping address, and payment-related order details. We may also collect information related to your bookings, purchases, subscriptions, event registrations, and any messages or forms you submit.

• Information collected automatically
  When you use our website, certain information may be collected automatically, such as your IP address, device and browser information, pages visited, time spent on site, links clicked, and general location information. We may use cookies and similar technologies to support site functionality, store preferences, and understand how visitors use the site.

• Use of information
  We use the information we collect to:

  • Provide and manage stays, events, products, subscriptions, and related services.

  • Process orders and payments, and send confirmations, receipts, and updates.

  • Send zine issue drops, subscriber communications, and event or store updates.

  • Operate our SMS messaging program for Whale House Magazine.

  • Respond to questions, support requests, and other communications.

  • Improve the website, store, and messaging program, including through analytics.

• SMS messaging and consent
  If you provide your phone number to join Whale House Magazine texts or other SMS programs, we may send a message asking you to confirm your subscription. Your consent to receive text messages is not a condition of any purchase. Message frequency varies based on issues, events, and account activity, and message and data rates may apply. You may opt out at any time by replying STOP to a text message. You may reply HELP for help. We use SMS consent information to manage who receives messages and to honor opt-out requests.

• Sharing of information
  We may share information with trusted service providers who help us operate the website, store, messaging, payments, bookings, analytics, and other services. These providers are permitted to use the information only as needed to perform services for us. We may also share information if required by law, in response to legal process, or to protect our rights, property, or safety. We do not sell SMS opt-in data or phone numbers to third parties for their own marketing purposes.

• Cookies and analytics
  Our website and online store may use cookies, tags, scripts, and analytics tools to understand how visitors use the site, measure performance, and support features such as shopping carts and preferences. You can adjust your browser settings to block or limit certain cookies, but some functions may not work correctly if cookies are disabled.

• Data retention
  We retain information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. The specific retention period may vary depending on the type of information and the context of your interactions with us.

• Security
  We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of transmission or storage is completely secure. By using the Services, you acknowledge that there is some risk associated with the transmission and storage of information online.

• Your choices
  You may unsubscribe from marketing emails by using the link provided in those emails. You may opt out of SMS messages by replying STOP to any message. You may contact us if you would like to request access to, correction of, or deletion of certain information, subject to applicable legal requirements and retention obligations.

• Children
  The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take appropriate steps to delete it.

• Changes to this policy
  We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date below. Your continued use of the Services after any changes are posted will mean that you accept the revised policy.

• Contact
  For questions about this Privacy Policy or how we handle information, you may contact us at the email address listed in the site footer.

• Last updated
  Last updated: July 8, 2026.